Thursday, January 28, 2010

Why don't hotels answer their phones?

It's very strange. Hotels are multi-million pound businesses and, if what you read in the press is true, the market is pretty tough at the moment. And yet here I am with a bluechip client wanting to book 40 rooms for an event in March and the first two venues I have called haven't answered their phones.

Are receptionists much more expensive than one would think?

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